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Follow These Steps to Resolve Concerns


If you have a concern or disagree with a ­decision made about your child’s instruction, discipline, safety or other matter, it is important to pursue resolution in the right order. Usually parents find satisfactory resolution closest to the source of the concern.
 
Please follow this sequence, starting with #1 and proceeding to the next level as necessary if your concern is not satisfactorily resolved:
 
1.      Your child’s teacher or counselor, as appropriate
2.      School assistant principal or principal
3.      Central Office instructional director or the appropriate department supervisor if your concern is about a non-school matter such as transpor­tation or food service
4.      Executive director of School Administration and Leadership
5.      Deputy superintendent or chief operating officer
6.      Superintendent
7.      Board of Education
The Superintendent and Board of Education will address unresolved issues only after they have been explored by the correct sequence of school personnel. When communicating by letter, fax or e-mail, please send your correspondence only to the appropriate individual in the sequence. Please see the Departments section of this website for contact information.