- Listen to and clarify concerns to understand them thoroughly
- Help community members identify and explore options for solutions
- Provide information to help resolve concerns by researching Board of Education policies and FCPS regulations.
- Coach and empower inpiduals on how to prepare for conversations that lead to collaborative resolutions
- Navigate inpiduals to the correct resources and people to address concerns
- Foster communication
- Identify trends to the Board of Education for review of continuous improvement
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- Receive formal complaints
- Conduct investigations of potential wrongdoing
- Impose discipline or overturn student disciplinary decisions
- Make, set or change Board of Education policies or FCPS regulations
- Advocate on any particular position
- Participate in litigation
- Provide legal advice
- Intervene when parties are involved in legal or administrative proceedings
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