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Understand and identify issues. Connect community members with appropriate resources or staff to resolve issues or provide options for problem-solving steps.
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Explain Board policies, FCPS regulations, or negotiated agreements. Provide an impartial perspective and discuss next steps. Evaluate to provide options and discuss future strategies to resolve challenging situations.
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Facilitate communication. Help community members to advocate for themselves to resolve challenging situations. Coach and help prepare for effective conversations. Assist, with permission, to work collaboratively with all parties involved.
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Collect data to help survey the terrain, identify and report on trends, and assess risk while respecting confidentiality. Identify areas in Board policies or FCPS regulations that could be reviewed.
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