The Ombuds Process

Listen

Analyze Data

Understand and identify issues. Connect community members with appropriate resources or staff to resolve issues or provide options for problem-solving steps.

Explain Board policies, FCPS regulations, or negotiated agreements. Provide an impartial perspective and discuss next steps. Evaluate to provide options and discuss future strategies to resolve challenging situations.

Facilitate communication. Help community members to advocate for themselves to resolve challenging situations. Coach and help prepare for effective conversations. Assist, with permission, to work collaboratively with all parties involved.

Collect data to help survey the terrain, identify and report on trends, and assess risk while respecting confidentiality. Identify areas in Board policies or FCPS regulations that could be reviewed.

Resolution

Continuous improvement