Do you have a question or concern?

See more information on bullying, harassment or intimidation here.

FCPS Public Affairs Department posts information on this website to make it easy for families to locate answers to frequently asked questions.

Please use the links on this page to navigate to your topics of interest.

In addition to helping families get answers to the questions they might have, this page provides the steps to take for resolving concerns within the school system.

If you have a concern or disagree with a decision made about your child’s instruction, discipline, safety or other matter, FCPS is ready to work with you to resolve the issue. Usually issues are most quickly resolved closest to the source of the concern.  Therefore, we recommend following this sequence, starting with #1 and proceeding to the next level as necessary until your concern is satisfactorily resolved:

  1. Your child’s teacher or school counselor, as appropriate
  2. School assistant principal or principal
  3. Central Office instructional director or the appropriate department supervisor if your concern is about a non-school matter such as transportation or food service
  4. Executive director of School Administration and Leadership
  5. Deputy superintendent or chief operating officer
  6. Superintendent
  7. Board of Education

The Superintendent and Board of Education will address unresolved issues only after they have been explored by the sequence of school personnel. When communicating by letter, fax or email, please send your correspondence only to the appropriate individual in the sequence. Please see Policy 105 (Adobe PDF File, opens in new window) and the Departments section of this website for contact information.

Resources

Bullying, Harassment or Intimidation:

Closings and Delays:

Enrollment:

Restraint and/or Exclusion Complaint Process

Any student, parent, guardian, staff member, or other individual can freely express concerns regarding the use of Physical Restraint and/or Exclusion Practices. The complaint procedure is intended to provide prompt and equitable resolution of complaints related to Physical Restraint and/or Exclusion practices.

Complaints may be submitted orally or in writing by any student, parent, guardian, staff member, or other individual.

To make a written complaint, individuals can complete the Physical Restraint and/or Exclusion Complaint Form and submit the form through any of the following means:

  1. Hardcopy Form Submission (English Restraint and/or Exclusion Complaint Form, Spanish Restraint and/or Exclusion Complaint Form)
    1. Forms will be available at every school building in the front office.
    2. Once completed, the individual can insert it in a locked dropbox in the school’s front office. Dropbox completed forms will be sent to the Supervisor of Behavior Analysts.
  2. Digital Form Submission - Forms may be completed using the online form.
  3. Email Form Submission - Forms may be submitted by email to the Supervisor of Behavior Analysts at BCBA@fcps.org.
  4. Postal Mail Submission - Forms may be sent by U.S. Mail to:

Supervisor of Behavior Analysts, Office of Special Education
Frederick County Public Schools
191 South East Street
Frederick, MD 21701

To make an oral complaint, individuals can provide information through the following means:

  1. The FCPS Supervisor of Behavior Analysts may be contacted at (301) 644-5250. Individuals may speak directly with the FCPS Supervisor of Behavior Analysts. This person will investigate all complaints and follow up with the individual in working to resolve the concern.
  2. The Ombuds for Frederick County Public Schools may be contacted at (301) 696-6852. Individuals may speak directly with the FCPS Ombuds. The Ombuds will get information on your complaint and work with the Supervisor of Behavior Analysts and you to address and resolve the concern.

The Supervisor of Behavior Analysts will complete the following steps in order to promptly respond to complaints:

  1. Investigate all complaints, including requesting additional information from complainants and affected parties if necessary.
  2. The Supervisor will provide a written determination simultaneously to all parties no later than sixty (60) days from the receipt of the complaint.

Retaliation, harassment, or negative educational consequence is strictly prohibited against any complainant (or any member of their family) for filing the complaint or otherwise participating in the complaint process.

FCPS is committed to continuous process improvement. More importantly, we are dedicated to serving the whole child; academically, socially and emotionally. FCPS will continue to work closely with our community and the United States Department of Justice to improve practice, and design programs and strategies that support the diverse needs of our student population.

Transportation: